COVID-19 has impacted all of us, but to what extent? From fundamentally changing how we go about our daily lives to changing ways that businesses are run, nobody could have predicted the seismic shifts our world has seen over the past few months. For retail leaders, beyond prioritising customer and staff safety and keeping in step with evolving government regulations, the pressing question is what’s next, and how can retailers respond to this huge shift in the way customers now live, work and shop?
From a series of interviews with global retail leaders across different categories, and an analysis of industry trends and data, we see a clear sense of optimism and energy for the future of the sector.
Download our report on the 7 New Rules for Retail, each presented with actionable and pragmatic steps for retailers to unlock profitable growth and ultimately thrive in this unpredictable future.