How can design thinking change an organization?

Bird's eye view of a construction site

McKinstry are a national leader in designing, constructing, operating and maintaining high-performing buildings. They recently began implementing new technology solutions in the field. Their cross functional team needed our help to introduce new perspectives around fostering a design-centered approach towards solving complex system and product challenges.

We worked with McKinstry to come up with three key areas to facilitate constructive and creative conversations around digital product design, integrating design into their operations and scaling new ways of creative thinking in their culture.

Capabilities
  • Service design
  • Business design
Example activities
  • Rapid research sprint
  • Ideation workshops
  • Senior stakeholder engagement
Our top takeaways
  1. 01Applying design thinking
  2. 02Introducing Design Systems in the Enterprise
  3. 03Rapid app design review

Applying design thinking

Design catalyst workshop

Becoming a digital-first company requires solving problems through new ways of thinking. To support McKinstry in this journey we applied a design-centred approach to their problems. We immersed ourselves into McKinstry's world through stakeholder interviews and time on site, gaining the empathy needed to define the problem at hand.

By running an immersive Design Accelerator Workshop for McKinstry's leadership we were able to help guide constructive, creative conversations around digital product design; providing tangible ways to integrate a design thinking approach into their existing operations as well as scale new ways of creative thinking within their culture. All within 2 weeks.

Woman in front of wall with post-it notes
Person adding post-it note to a wall
This is a big breakthrough...it is abundantly clear how we can apply the user centric approach across our whole organization.
Product Manager
McKinstry

Introducing Design Systems in the Enterprise

Building the foundations

Design systems are foundational to scaling effective software and digital experiences within a company. We shared how companies like McKinstry can leverage design systems to scale their work and ship better software more efficiently.

Rapid app design review

This Place conducted a detailed design audit of a forthcoming McKinstry product, geared around aggregating daily reports into a system ready to enable machine learning to drive more efficient construction operations. During the workshop, we facilitated a design critique, with a focus on recommendations to enhance the experience and its ability to deliver to the operational goals.

Meeting room with ongoing presentation
Group of people looking at a wall of post-it notes
Their approach to design thinking, digital transformation, and design principles was clear and easy-to-understand, offering great points that can be applicable across our business right away.
Product Manager
McKinstry
Photo of a man using T-Mobile GLUE on a computer
More work

How do you bring a global design system to life?

See how